TaskArchitect - Support

General FAQs

• Do you offer discount to academic institutions?
• I like entering tasks as a list of text, but how do I draw the task diagram instead of having it generated automatically?
• How can I send my analyses for people who do not own TaskArchitect to review, other than printing it out or exporting the data?
• I want to do more than just create the task analysis, I want to highlight key tasks and perform calculations based on my ratings of the tasks. Can I do it in TaskArchitect or do I have to export the results?
• I want to use the data that I have already collected using other programs, and later export the data outside TaskArchitect. Tell me more about data exchange with TaskArchitect
• We’re an established Human Factors company that is very interested in selling TaskArchitect in our region. Who can we talk to?
• If I install the latest version or uninstall my current one, will my data files be safe?
• Do you offer site licenses?
• I find the speed of producing task diagrams with TaskArchitect very powerful, particularly when carrying out analysis on the fly with end users. Sometimes I want to tailor the output for a customer report – add my company name and so on. What’s the easiest way to do this?

FAQs about downloading TaskArchitect

• How do I sign up for the free trial of TaskArchitect software?
• I signed up for the free trial, but I haven’t received my serial number and username.  What do I do?
• I’m having problems downloading, what could the problem be?
• What do I do to find the file after downloading it?
• I get a security warning after downloading.  Is that normal?
• When I start the installation, I get the message "The publisher could not be verified.  Are you sure you want to run this software?"
• What do I do if the installation didn’t work?
• What happens when the Free Trial period expires?
• After I have purchased TaskArchitect, how do I enter my serial number?
• A new version of TaskArchitect is available.  What do I do to upgrade my software?
• What do I do if I’ve lost my serial number and/or username?

Yes – TaskArchitect is used in many institutions for both research and teaching purposes. Please contact sales@TaskArchitect.com ...

The task analysis diagram can be quickly drawn using the diagram called Left-Right View. The diagram can be drawn by adding task boxes, naming them and moving them around the hierarchy. ...

TaskArchitect enables you to create a picture of the task hierarchy that can be sent to any reviewers for comment or annotation. From the File menu, choose ‘Export diagram …’ and save the file as either .jpg, .gif or .bmp formats. ...

Tasks can be highlighted in all diagrams according to the task details that you have recorded. For instance, you can highlight those tasks carried out by a particular operator or those tasks that involve a particular tool. To begin the process, choose ‘Task Highlighting’ from the ‘Properties’ menu. ...

TaskArchitect can import tab and space separated tasks. This means that files from Excel and Word and any plain text file can be imported. Both the task names and the detailed information about each task can be imported. Since TaskArchitect uses the XML file format, it can also import XML. For instance, files created using MindManager and saved as XML can be opened and saved by TaskArchitect.

If more customized input or output is required, for instance using Microsoft Access™ and IPME™, please contact support@TaskArchitect.com for a solution designed for your company. ...

We have a variety of options for re-sellers. Please contact support@TaskArchitect.com ...

Yes – TaskArchitect does not remove data files when it is installed or uninstalled. ...

Currently we offer discount packages for multiple sales, with each copy licenced to an individual person. Please contact sales@TaskArchitect.com for more information. ...

TaskArchitect diagrams can easily be exported for final edits in Visio^TM by Microsoft. From the File menu, choose ‘Export diagram …’ and save the file as .vdx format. ...

Sign up here http://www.taskarchitect.com/ free_trial.html  We’ll need your email address so that we can send you a serial number and username which will allow you to download from the site and start the trial software. ...

Your serial number and username was sent to the email address that you supplied to us.  If it doesn’t arrive within 24hrs, contact support@TaskArchitect.com and let us know. ...

It could be any of the issues listed below. If, after working through all the solutions, you're still unable to download a file from the TaskArchitect Web Site, please contact support@TaskArchitect.com

1. If you are unable to download from other popular sites such as www.microsoft.com/ your Internet connection may be unstable. Contact your network administrator or helpdesk resource or Internet service provider to resolve the problem. For example, they may need to configure your computer to download from behind an Internet firewall.
2. Download the file when there is less activity on the Internet (for example, early in the morning).
3. Ensure that your hard disk has enough space available for the file you are downloading. To increase space, delete unnecessary files and applications.
4. If you have installed an Internet download application to enhance download performance and reliability, disable it, uninstall it, or contact the manufacturer of the application to ensure that the software is working as expected and is not damaged or configured incorrectly.

Try these solutions

1. Find the file by name, then move it to a convenient location for installation (e.g., desktop). The filename appeared when you downloaded the file (e.g., TA_setup.exe). In Windows XP choose Start > Find > Files or Folders, type the filename (try “TaskArchitect*.*”) in the Named text box, then click Find Now. The name of the file appears in the download window.
2. Consult the documentation or technical support for your communications software (e.g., Web browser, FTP application) to determine the default directory in which it stores downloaded files.
3. When downloading from a browser, the browser normally prompts you for a location to which to save files. To ensure you can locate downloaded files, specify the desired location.

Windows will always provide a warning to you before a downloaded file is run.  ...

This is a warning provided by Windows since Service Pack 2 was installed, part of Windows normal security operations.  This is normal for TaskArchitect.  Click “Run”. ...

An error may have occurred during the download.  Download another copy and start the installation again. Verify that your hardware and system software meet the requirements specified for the file you downloaded. ...

TaskArchitect will continue to run as normal, but you will not be able to save, export or print from the program.  Once you have purchased the software end entered your new serial number you will be able to save, export and print again. ...

If you have already downloaded and installed the trial software, simply type or paste your new serial number into the startup screen where it displays your trial serial number.  If you have not downloaded the software yet, download the software and follow the installation instructions.  Then, run the TaskArchitect and enter your serial number and username. ...

Your user license entitles you to free upgrades for a year after your purchase. If your current software is earlier than version 1.1, uninstall it, download the latest version then install the new version.  Uninstalling TaskArchitect will not delete TaskArchitect data files. ...

Send a message to support@TaskArchitect.com containing the email address used when you purchased the software, your full name and telephone number. ...